Delivery & Returns
Delivery During the Coronavirus Lockdown
You'll find more info about how delivery is being affected at the moment by clicking the "Delivery During Coronavirus" button at the top of the page. Please get in touch if you have any queries about delivery.
Delivery
UK Delivery: Standard
Delivery During Covid-19
In these uncertain times, to make life a little easier, all delivery costs to the UK are free throughout the shop.
If your order totals less than £20, I can have it delivered for £3 to any UK address.
Spend £20 or more, and your order will be delivered FREE – woop woop!
It will be sent via Royal Mail and should be with you within 3 to 5 working days of it being dispatched.
UK Delivery: First Class
If you’d like your order delivered quicker, I can send it via Royal Mail 1st Class which should be with you within 1 to 2 working days of it being dispatched.
1st Class UK Delivery: £5
International Delivery
Delivery to all countries is £10 (tracked).
Order by 12 noon For Same Day Dispatch
If you get your order in by 12 noon, I’ll have it in the post for you the same day. Orders that come in after midday will be dispatched the next working day.
Remember that the Post Office is closed on Bank Holidays, so if you place an order then, it will be dispatched the next working day.
Delivery will usually be in 3-5 working days, but please allow a little longer in the current situation.
Returns
How to Return Your Purchase
While I hope you’ll love my work, I understand that it may not quite match what you were looking for.
You have up to 14 days from when you receive your order to decide if you want to return it. You can return your purchase for any reason, but you must submit a return request within 14 days of receiving it
When you submit your return request, I’ll email you the details for how to get your purchase back to me. You then have another 14 days to get your purchase posted back to me.
Once your return has arrived here safe and sound, the original purchase price will be refunded to your payment account within 14 days. If you ordered 1st Class delivery for your order, this cannot be refunded; the cost for the return postage cannot be refunded, either.
Your return must be in the same condition as it was when I despatached it. If it is damaged when I receive it, I will not be able to provide a full refund.
Orders for bespoke/personalised artworks cannot be refunded.
Request a Return
Click the button below to be taken to a form where you can request your return.
Gift Wrapping
Your artwork will be enclosed in a sturdy white cardboard mailer. If this is for a gift, I can wrap it for you in gorgeous paper and ribbon. You can see an example here – the actual paper and ribbon may not be exactly the same as in the photos, but the quality will have that same luxury feel to it.
To make it truly personal for you, a matching gift card will be included and I will hand-write your message on it for you.
I can then either post it to you or directly to the recipient – it’s up to you…simply enter the delivery address when checking out.
Want to send to more than one person? No problem. During checkout, you can select a different recipient address for each artwork that you’re buying – no need to place multiple orders!
